FAQ - LI access limo
Frequently Asked Questions
How can I use LIAccessLimo.com to meet my transportation needs?
You can use the Request a Quote/Make a Reservation form to Request a Quote, choose vehicles, check availability, make reservations, and/or pay online.
What is the tipping/gratuity policy?
A 20% tip/gratuity is required. This ensures our professional chauffeurs are fairly compensated for their exceptional service. Thank you for choosing LI Access Limo for your luxurious and reliable transportation needs.
What are the fees/policies for Extra Stops?
Here are our policies & fees for extra stops:
- “Hourly” itineraries include unlimited unplanned extra stops, within the booked time period, free of charge. The driver is considered to be “On-Call”.
- For all other itinerary types, including one-way and round trip itineraries:
- Extra stops which you specifically mention when you fill out our online reservation form are considered “PLANNED”. Such extra stops are INCLUDED in the rate quote which you receive from us by email.
- Extra stops which you do NOT specifically mention when you fill out our online reservation form are considered “UNPLANNED”. For such extra stops:
- The driver reserves the right to decline to make the extra stop.
- The driver reserves the right to charge an extra fee for the extra stop.
- The fee for the extra stop is due at the time the extra stop is requested.
- Fees collected by drivers for unplanned extra stops are NOT considered a tip/gratuity.
- The fee is left to the discretion of the driver, but is generally as follows, per half-hour period or portion thereof, spent making the unplanned extra stop: $25 (for Sedans, Private Minivans, and SUVs), or $50 (for Stretch Limos).
What are the fees/policies for rescheduling or changing itinerary details?
If you request to reschedule or change any details related to your reservation.
- If we are able to accommodate your changed plans, we will do so and charge a rescheduling/change fee of $10.
- If we are unable to accommodate your changed plans, your reservation will be considered a cancellation, subject to the cancellation rules & policies explained on this web page.
How will I pay for my ride?
You pay the transportation service provider who will be servicing your request directly. All service providers accept cash, MasterCard, Visa, American Express, Discover, and PayPal. Credit card transactions can be processed through PayPal to maintain the security of your personal information, or over the phone as well.
When can I book a pickup?
You can book your request at any time of the day. However, we strongly recommend that you book a minimum of 24 hours in advance.
What are your Rates?
Use the Request a Quote/Make a Reservation form to find out. A 10% Web-only Discount is available if you request a price quote using our website but is not available if you simply make a reservation on the phone. (May not apply to revised rates.)
How are bridge/highway/tunnel/other Tolls paid?
An All-Inclusive Toll Fee is denoted for many itineraries. If the customer pre-pays an All-Inclusive Toll Fee in advance, this will cover any and all tolls actually passed through during the itinerary.
If the customer does not pre-pay an All-Inclusive Toll Fee in advance, the passenger will be responsible for paying for any and all tolls actually passed through during the itinerary, using CASH.
NOTE: If you would like us to denote an “All-Inclusive Toll Fee” for your specific itinerary, just let us know.
What are the fees/policies for lateness/tardiness by the customer?
You may be required to pay a WAITING FEE in order to receive service if you
- Take more than FORTY-FIVE (45) MINUTES to reach your driver from the time that your flight lands, or
- Are more than TEN (10) minutes late for your pickup from any non-airport location. The waiting fee is $50 for Economy or Luxury Sedans, Private Minivans, or SUVs, or $75 for Stretch Limousines, per one (1) hour or fraction thereof.
SIXTY (60) MINUTES for your pickup, if the flight international
What is the Cancellation/Refund Policy?
If you contact us to cancel more than 24 hours in advance, you will be refunded any amount paid minus a cancellation fee. The cancellation fee is $50.00 if you reserved a Luxury or Economy Sedan, Private Minivan, or SUV, or $75.00 if you reserved a Stretch Limo. If you contact us to cancel less than 72 hours in advance, we reserve the right to give you NO REFUND. However, please contact us as we might be willing to give a partial refund in certain situations.
Do I need a Customer Account?
Customer Accounts are NOT required to do business with us.
However, you can optionally choose to setup an Account after you complete any online reservation confirmation. Having an Account will enable you to make future bookings without the need to type in all of your information again from scratch.
When can I get picked up?
You can get picked up anytime. We operate 24/7.
What types of itineraries are available?
- One way & round trips involving airport.
- One way & round trips not involving airport.
- Hourly service.