FAQ - LI access limo
Frequently Asked Questions
How can I use LIAccessLimo.com to meet my transportation needs?
You can use the Request a Quote/Make a Reservation form to Request a Quote, choose vehicles, check availability, make reservations, and/or pay online.
What is the tipping/gratuity policy?
A 20% tip/gratuity is required. This ensures our professional chauffeurs are fairly compensated for their exceptional service. Thank you for choosing LI Access Limo for your luxurious and reliable transportation needs.
What are the fees/policies for Extra Stops?
Here are our policies & fees for extra stops
- The fee for extra stop: $35 (for Sedans, Private Minivans, and SUVs).
How will I pay for my ride?
You pay the transportation service provider who will be servicing your request directly. All service providers accept cash, MasterCard, Visa, American Express, Discover, and PayPal. Credit card transactions can be processed through PayPal to maintain the security of your personal information, or over the phone as well.
When can I book a pickup?
You can book your request at any time of the day. However, we strongly recommend that you book a minimum of 24 hours in advance.
What are your Rates?
Use the Request a Quote/Make a Reservation form to find out. A 10% Web-only Discount is available if you request a price quote using our website but is not available if you simply make a reservation on the phone. (May not apply to revised rates.)
How are bridge/highway/tunnel/other Tolls paid?
An All-Inclusive Toll Fee is denoted for many itineraries. If the customer pre-pays an All-Inclusive Toll Fee in advance, this will cover any and all tolls actually passed through during the itinerary.
If the customer does not pre-pay an All-Inclusive Toll Fee in advance, the passenger will be responsible for paying for any and all tolls actually passed through during the itinerary, using CASH.
NOTE: If you would like us to denote an “All-Inclusive Toll Fee” for your specific itinerary, just let us know.
What are the fees/policies for lateness/tardiness by the customer?
You may be required to pay a WAITING FEE in order to receive service if you.
- Take more than FORTY-FIVE (45) MINUTES to reach your driver from the time that your flight lands,
- Are more than TEN (15) minutes late for your pickup from any non-airport location.
- SIXTY (60) MINUTES for your pickup, if the flight international the waiting fee is 1$ FOR EVERY MINUTE for Economy or Luxury Sedans, SUV.
What is the Cancellation/Refund Policy?
24 hours in advance, you will be refunded any amount.
Do I need a Customer Account?
Customer Accounts are NOT required to do business with us.
However, you can optionally choose to setup an Account after you complete any online reservation confirmation. Having an Account will enable you to make future bookings without the need to type in all of your information again from scratch.
When can I get picked up?
You can get picked up anytime. We operate 24/7.
What types of itineraries are available?
- One way & round trips involving airport.
- One way & round trips not involving airport.
- Hourly service.